Complaints Procedure
My notarial practice is regulated by the Faculty Office of the Archbishop of Canterbury:
The Faculty Office
1 The Sanctuary Westminster London
SW1P 3JT
Telephone: 020 7222 5381
Email: Faculty.office@1thesanctuary.com
Website: www.facultyoffice.org.uk
While I maintain standards of service that will leave you with no cause for concern, please note that should any circumstance warrant a complaint, I have a written complaints policy.
If you have a complaint about any aspect of my service, please contact me in writing, preferably by email as soon as possible. If I am unable to resolve your complaint within fourteen days of receipt of the same, I will forward the complaint to the Notaries Society.
The Notaries Society has a complaints policy which is approved by the Regulatory Body for Notaries, the Faculty Office of the Archbishop of Canterbury. You can complain directly to the Notaries Society and their contact details are as follows:
The Secretary:
Christopher J Vaughan
Old Church Chambers
23 Sandhill Road
St James
Northampton
NN5 5LH
Email: secretary@thenotariessociety.org.uk
The Administration Department
Po Box 1023
Ipswich
IP1 9XB
Email: admin@thenotariessociety.org.uk
Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of eight weeks from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result
You can also contact the Legal Services Ombudsman directly via the following methods:
UK Phone: 0300 555 0333
If you are calling from Overseas, Please call
+ 44121 245 3050
NGT Lite Users
18001 0300 555 0333
Minicom Text Phone User
18002 0300 555 0333
You can also email them at enquiries@legalombudman.org.uk
Further details can be found at www.legalombudsman.org.uk
Legal Ombudsman Baskerville House
Centenary Square
Broad Street
Birmingham
B1 2ND.
White Horse Solicitors & Notary Public
96 White Horse Lane
London E1 4LR
Parking
Private Car Park Bays for clients at the rear of our Office
Bus
The 25, 309 and 205 buses run closest to our Office
Nearest Tube Station:
Stepney Green Underground tube station – (District Line) – (1 minute walk to our Office)
Mile End and Whitechapel Underground Tube Station – (Central Line) – (7 – 10 minutes walk to our Office)
OUR REVIEWS
5 star service
Muhammad Karim was so friendly and helpful, he made me feeling certain that my job is going to be done without having to worry at all. Besides, more importantly i received all of my documents back to my country with the whole process finished by him, in a very short period. i am sure that i will turn to him in case i need anything in the future.
Catherine
Excellent Service
I am so very happy my work colleague found M M Karin Notary, I was attended by a young gentleman, so very polite, and very helpful, I was really happy with the time it took to sort out my paper work. Thank you so much Mohamed Karin for all of your help.
Maria Letitia Donworth
Thank You
Mr Karim was very polite and professional and the whole appointment was very quick. I had rung around quite a few different notaries and Mr Karim’s service was the most reasonably priced. I would definitely use his service again
Emma Yap
Fantastic Service.
Fantastic service. Client focused. Will work around my busy schedule and very reasonable pricing. Quick to respond via email / phone, even in evenings
Syed Aftab
FAQ’S
A Notary Public (also referred to as a ‘Public Notary’ or simply as a ‘Notary’ is a public officer & is a specialist lawyer authorised to witness, authenticate or certify documents for use in countries around the world. Solicitors & Barristers in the UK owe a duty of care towards their clients. In contrast a Notary Public owes a duty of care to the document he is notarising.
The short answer is yes. In certain instances it may be necessary to change a lettered translation of the document into English. Our Notary Public can advise you on whether this is required – If this is required the Notary can assist with obtaining a certified translation. If you do require notarisation of a document which is in a foreign language, please do contact our Notary Public & he will be happy to explain any specific requirements.
We provide notarial services to both our individual & business clients. We have years of experience in accommodating the needs of both of our individual & corporate institutions. Please visit our pages for ‘Services for Individuals’ & ‘Services for Businesses’ for more details.
An Apostille is a certificate issued by the foreign or commonwealth office in the UK & is the authentication of a document for use in another country.
The Apostille certificate confirms the signature, seal & stamp of the Notary Public to be genuine so that it is accepted when presented in another country outside the UK. The Apostille assures that any documents fraudulently ‘notarised’, purporting to be a Notary Public is not recognised & therefore reduces the risk of fraudulent documents being circulated around the world.
If the document being notarised is to be received by a country that is a signatory to the Apostille convention of 1961 – it is likely that you will require an Apostille. The purpose of the Hague Apostille Convention of 1961 is that once the country becomes a member/signatory there should no longer be any requirement for separate consular or embassy legalisation as long as the document has been notarised and apostilled. Our Notary Public will be happy to advise you on whether the recipient of the document will require an Apostille. If an Apostille is required, our Notary Public can advise you on the process of obtaining one, the cost & can arrange this for you.
We cater for all your urgent notarial needs & have a robust system in place to cater for your urgent needs. Our in-house courier will ensure that if required with an additional fee, the Apostille is obtained on the same day & country specific consular or embassy legalisation is obtained the next day if this is applicable.
Although many countries have become members/signatures to The Hague Apostille convention of 1961 – there still remains many countries around the world that are not signatures/members of the convention. This means that if your document is being received in a country who is not a signature/member is it likely that further legalisation of the document will be required by the consular or embassy of the receiving country.
Our Notary Public has comprehensive knowledge of the legalisation requirements for all the countries around the world & will be happy to advise you accordingly in relation to your specific requirements.
To comply with money laundering regulations, a Notary Public must confirm your identity. Our Notary Public would expect you to bring with you your current unexpired passport or your full photo card driver’s license as a proof of identification. You will also be expected to produce proof of residency which is no more than 3 months old – this can be by way of bank statement or utility bill issued to you.
For more information on specific identification requirements please check our ‘Identification’ page
The cost will depend on the number of documents you require notarising. Our charge for notarising one document is £50. We do not charge VAT & there are no hidden charges. If you require an Apostille, consular or Embassy legalisation, the cost will depend on the number of documents & how quickly you require the documents to be apostilled &/or legalised.
Our Notary Public offers home or office visits & out of hours service (including weekends) by prior appointment. This service will incur on additional charge. Please do let us know if you require our out of hours/office service.